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Q&A
I didn't receive a confirmation email for my order, why ?
Your order confirmation might arrive in your spam folder. If not, feel free to let me know and I will send it again to you !
I didn't receive a shipping confirmation email, why ?
It can take up to 2 weeks to your order to be shipped. Apolline packs hundred of orders so it can take some time !
Please check your spam folder for the confirmation email. If not, feel free to let me know and I will send it again to you !
Where can I find my tracking number ?
I no longer offer tracking option in my shop, because packages still get lost. A tracking number is expensive and I don't want you to purchase one when I know it doesn't work better than regular shipping. There's no guarantee your package will arrive safe and sound, so I'd rather you to pay less !
When will my order be shipped ?
Apolline is packing hundred of orders by herself, so it can take time. Your order will be shipped within 2 weeks, thank you for your patience :)
How long will it take to my order to arrive ?
France : 1 Ã 14 jours
Europe : 2 week to 3 weeks
World : 2 to 6 weeks
If you still haven't receive your order after these delay, feel free to send me an email ! :)